Privacy Policy

Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

Purchase a ticket from us, we will use the information you provide to fulfil both our and the Event Partner’s (artist, promoter, record label, or venue) obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you.
Browse our sites, we use cookies to tailor your experience and provide a seamless experience.

Your choices and rights for each scenario are explained in more detail below.

Summary Click on ‘Learn More’ for more information or scroll down to read the full policy.

What information we have & where we get it We collect and store different types of information when you create an account, buy tickets, contact us, and use our websites, apps, and social media. Learn More

How we use your information & why We collect and use your information for various reasons, such as helping you get into the shows you love, sharing news, for marketing, and as otherwise required by law. Learn More

Who we share your data with & why We share your information with Event Partner(s) – such as the artist, promoter, or venue – as well as other third parties associated with the service provided. Learn More

Your choices & rights Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you. Learn More

Looking after your information We’re always taking steps to make sure your information is protected and deleted securely when we no longer need it. Learn More

What Information We Have & Where We Get It When we collect your personal information, we store it in our customer databases, such as our ticketing platforms to manage your event access, our payment platforms to process your orders, our customer services platforms to manage any queries you have, and our marketing system in order to be able to communicate with you, subject to your choices.

Given the global nature of our business, some of the products and services we offer may differ and not be available in the country where you have an account.

When you create an account and buy tickets. When you create an account, buy a ticket, register for a presale, or have a ticket transferred to you by a friend, we will collect information directly from you. Depending on the service we are providing, this may include your contact and billing information, such as your name, street address, zip or postcode, email, phone number, and credit card.

When you buy tickets from third parties. When you buy tickets from third-party e-commerce sites, the third party will send us information such as your contact and billing details and information about your ticket purchase for us to allocate tickets to you.

When using our websites and apps. When you use our websites or apps, we may use tracking tools like browser cookies and web beacons and technology like GPS and Wi-Fi to passively collect data about you, such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookie Policy.

When you contact our customer support teams. When you contact our Customer Services teams with a query or provide us with feedback, we record that interaction for evidentiary purposes and to provide support related to your query.

When you use social media and online public forums. When you use a social media feature within our website or apps, post to social media platforms, or post on a public space or on one of our websites, the social media site may provide us with some information about you.

When you book accessible tickets. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements. We only do this once, with your requirements then on record if you purchase an accessible ticket with us again.

Processing of children’s data. In the few cases where we collect personal information from children, we always seek parental consent and will only collect such information for the purposes specified when collected.

Information used for health & safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times.

How We Use Your Information & Why This section explains how we use your information and the legal grounds/purposes for which we use it.

For the performance of our contract with you When you make purchases. We use your information when you enter a contract or transaction with us (for example to buy merchandise or a ticket) so we can:

process your order
send you customer service emails including booking confirmations and event reminders
take payment
provide you with customer support.

Event Partner(s). To share with Event Partner(s) who provide services for the event such as the Promoter or Venue to enable them to run the event, allocate seating or notify you if there has been a change to the event or provide important event information.

For our legitimate business interests Marketing. In line with what is stated below and where local laws permit, to contact you with information or offers regarding upcoming events, products, or services this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.

Advertising & cookies. To deliver tailored advertising and marketing communications on our websites and apps depending on your market, see our Cookie Policy for more information.

Market research & feedback. To conduct market research and analysis which helps improve and customize our products and services and to contact you with satisfaction surveys, or to participate in user research (such as focus groups).

To protect your vital interests Health and Safety. Any information collected by us or our third-party partners in compliance with applicable health and safety requirements will only be used to contact attendees or shared with relevant local government officials.

Looking After Your Information We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third-party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully.

How long do we retain your personal information? Your Javan.Events Account. Your account is your digital identity on Javan.Events; it is how we ensure your ticket purchases are secure and connected to an individual. It is also the primary basis for determining how long we keep your information.

Whenever you purchase a ticket, log into your account, or interact with us, we log this activity. So long as your account remains active, we will continue to retain the information we have processed about you. For example we will:

Retain your purchases or favorites so we can recommend relevant events;
Keep your tickets assigned to you, so we continue to deliver events to true fans; and
Keep your account validated and secure.

Your information will be deleted if you either (1) request deletion of your account, in which case your account and associated information will be deleted within a maximum of 90 days depending on the timeframes required by your local laws; or (2) your account has 7 years’ of inactivity.